DS disappointed - Printable Version
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DS disappointed - To be a Rock and not a Roll - 2011-12-04 10:54
I should have guessed that I would be here, but shocked I'm here after 48 hours.
DS is a poor solution, great results when it works but intuitive and trouble free it ain't.
From having a CD collection and selecting the music I want and away I go, I am now stuck with 4pieces of hardware and 4 bits of software that right now won't work.
Having read lots of posts on this forum I conclude a few things, spend an appropriate amount if money on kit and get a dealer to set it up for you, tick I did both.
I was assured by my dealer that DS was more or less trouble free when I challenged him about possible troubles in operating.
I think the point I'm making, if your a music fan and your not really keen on managing a network, stay well clear unless your happy to stuck without access to your music till either some comes along and helps you on the forum or you wait till the dealer reopens on Monday
I have to say I'm both frustrated and disappointed by the lack of maturity and robustness in DS.
RE: DS disappointed - ReneZ - 2011-12-04 11:19
Couldn't agree less. It is far more simple than a basic CD system for browsing and playing. If the dealer has set it up properly and explained the system to you (and you listened) there shouldn't be any issue.
There are very simple solutions to almost any issue with the system set-up to get it all working great.
RE: DS disappointed - Aurumer - 2011-12-04 11:20
the Keypoint for troublefree operation is setting up your network in the right way.
I own two DS and it worked like plug and play for me.
What are your problems, wich software, network and hardware to you use and how can we help you?
RE: DS disappointed - To be a Rock and not a Roll - 2011-12-04 11:30
(2011-12-04 11:19)ReneZ Wrote: Couldn't agree less. It is far more simple than a basic CD system for browsing and playing. If the dealer has set it up properly and explained the system to you (and you listened) there shouldn't be any issue.Sorry Rene if you read my post fully, I did say the solution was great when it works
When it doesn't work, it is has problems that are far more complex that a cd system. The net work was set-up by a Linn dealer And I did listen and I got almost no instruction on network trouble solving. Like all solutions I can't ask questions on what I don't know
(2011-12-04 11:20)Aurumer Wrote: Hello,thanks Sven for you rather more positive post
I have started to post my issues on the Problem page under Kinsky has stopped
RE: DS disappointed - To be a Rock and not a Roll - 2011-12-04 12:12
Okay, I'm back working thanks to a simple reboot, thanks to Mick who helped me out with a simple set of instructions.....
Reflecting on my experience and my knowledge of how to implement complex solutions in work, there are some really simple things that are not done in the world of Linn DS.
In work we often use docs called One Point Lessons, the idea being assume lowest level of knowledge and screenshot into a doc a set of most likely and common scenarios on making tasks work, the screenshots show what should it look like for example.
Also we normally provide layouts on single page the technical and software architecture, at a simple level.
On the point of robust plug and play, I've calmed down now it's working but I have to say I'm not the 1st to post such a thread and won't be be last no doubt, so I stand by my point it's a more complex and less robust than a simple CD based system.
And unless people are fully supported ( and educated to the correct level ) it can be frustrating for a new ( and sometimes older ) user of DS.
RE: DS disappointed - grimreaper46 - 2011-12-04 12:32
I agree about simplicity of instructions "DS for Dummies" maybe. Must admit when I was running training courses my first chapter was where to plug everything and where the on off switch was (may sound silly but it is amasing how people find such simple instructions helpful, even if they don't always admit to it).
I do think Linn's stance is basically if you don't understand networks it is better that your dealer sets it up and is available if any additional assistance is required. A little knowledge is a dangerous thing.
I found once everything is set up and running, problems are few and far between BUT it can be most frustating at times.
It's a bit like the SKY thing when any problem seems to have the answer "Just switch it off and back on again" when you really want a reason.
RE: DS disappointed - I.D.C. - 2011-12-04 12:53
(2011-12-04 10:54)To be a Rock and not a Roll Wrote: I should have guessed that I would be here, but shocked I'm here after 48 hours.
I’m in the same club as you. What also makes it worse is I’m totally computer illiterate.
I have had my system for a few month now I’m sure the biggest problem is signal.( WIFI ) is that what you call it ?
Having a physical connection from the naz to the DS seems to me crucial. My problem is the computer is a good distance from the HIFI. So I am pondering whether I need to purchase another NAZ to sit with the HIFI. It would need to be 3TB which means expensive.
It is very frustrating and embarrassing when you have visitors round when it starts playing up. I have heard – that’s ridicules it’s a new system you said !
RE: DS disappointed - grimreaper46 - 2011-12-04 13:16
Use Homeplugs if it is inconvenient to run a network (Ethernet) cable. The WiFi should only be used for control.
RE: DS disappointed - To be a Rock and not a Roll - 2011-12-04 14:12
Ironically when the bleeding things works it is both intuitive and sounds incredible, and that's why it makes it even more frustrating !
I don't think anyone questions this, but the comments around networking are spot on, I mean it would not beyond Linn to provide a simple blank planogram of a network to all dealers and then they simply fill in the Customer details on install, then they use this customised planogram as the basis for handover.
You could even think about digitising it as part of a customers records, then it be used an online help ?
Also Linn provide a list of kit, but I think they could be a bit direct about what what will and won't work, and I mean this will work on regular basis.
Fortunately my issue was very fixable and was not kit/software related and therefore via the forum got a swift resolution, but I realise that is not always the case :-(
RE: DS disappointed - I.D.C. - 2011-12-04 15:05
(2011-12-04 13:16)grimreaper46 Wrote: Use Homeplugs if it is inconvenient to run a network (Ethernet) cable. The WiFi should only be used for control.
The dealer fitted these plugs when the system was fitted.
It’s freezing problems and loading problems I suffer. Sometimes it works with no problems other times it is constant problems.
I feel if I could get a direct link ( cable ) all the problems would stop.