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Linn..an expensive disappointment? - Printable Version

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Linn..an expensive disappointment? - JGillies - 2010-11-13 14:50

1st thread and maybe speaking out of turn..

Having spent the best part of £2000 on 140's and Sneaky DS, is it me or is the set up for these 2 beautifully crafted products a complete nightmare.
I use a Mac and I would have thought Linn in all its manufacturing and development expertise would have created an 'out of the box' user friendly product that would not rely upon 3rd party software, additional hardware and ultimately further expense to achieve the Linn listening experience. I do not question the functionality of the product, the build or the price. What I am most disappointed about is having to rely upon unstable / unpredictable / unLinn manufacturers for my listening pleasure.

I am sure we are all excited about the new Akurate system but surely some development should have gone into support software for the Mac and a possible Linn designed and manufactured server. I would be the first in the queue for that.


RE: Linn..an expensive disappointment? - rowlandhills - 2010-11-13 15:08

If you've just spent two grand on new kit then that price should include your dealer setting it all up for you. This is what Linn recommend and require of their dealers!


RE: Linn..an expensive disappointment? - Pollensa1946 - 2010-11-13 15:12

(2010-11-13 14:50)JGillies Wrote:  1st thread and maybe speaking out of turn..

Having spent the best part of £2000 on 140's and Sneaky DS, is it me or is the set up for these 2 beautifully crafted products a complete nightmare.
I use a Mac and I would have thought Linn in all its manufacturing and development expertise would have created an 'out of the box' user friendly product that would not rely upon 3rd party software, additional hardware and ultimately further expense to achieve the Linn listening experience. I do not question the functionality of the product, the build or the price. What I am most disappointed about is having to rely upon unstable / unpredictable / unLinn manufacturers for my listening pleasure.

I am sure we are all excited about the new Akurate system but surely some development should have gone into support software for the Mac and a possible Linn designed and manufactured server. I would be the first in the queue for that.
Admittedly I'm using WindowsXP and my network with QNAP NAS and Twonky was already in place, but it took me about ten minutes to get things setup and working (playing music) with KinskyDesktop. No big deal.


RE: Linn..an expensive disappointment? - Klingsor - 2010-11-13 15:13

As to my knowledge Linn never claimed to offer an out of the box, plug-n-play solution.
Indeed Linn insists on the importance of competent dealer set-up.
So it is in fact your dealer doing a miserable job letting his customers down.

If the right network and software products are assembled and set up correctly a DS system works reliably and provides you with great music. Of course there is still room for improvement on the user interface and handling side, but it is far from being a nightmare to use. Apple users have the choice of Chorus DS or Songbook and can get excellent rips with XLD.


RE: Linn..an expensive disappointment? - Irri - 2010-11-13 15:57

Stick with it. You'll get it working and once it is set up, it's a very convenient way to listen to music.

You don't say how you are trying to set up your system. Are you trying to play direct from your Mac or do you have a NAS? There are a lot of competent people on this forum who will offer advice.

If Linn had to develop custom hardware and software to make an out of the box solution, I think we would all have to add £1000 or more to the cost of our systems.


RE: Linn..an expensive disappointment? - portfair - 2010-11-13 16:28

(2010-11-13 14:50)JGillies Wrote:  I use a Mac and I would have thought Linn in all its manufacturing and development expertise would have created an 'out of the box' user friendly product that would not rely upon 3rd party software, additional hardware and ultimately further expense to achieve the Linn listening experience.

I'm not sue why you'd think that from the company that makes the LP12, apparently one of the most difficult to set-up turntables requiring considerable 3rd party (dealer) expertise. Hardly "out of the box" or "user friendly". Please note I'm not putting the LP12 down, just pointing out the facts.

(2010-11-13 14:50)JGillies Wrote:  What I am most disappointed about is having to rely upon unstable / unpredictable / unLinn manufacturers for my listening pleasure.

You don't say which manufacturers you find unstable and unpredictable (Apple?) but there are many people on the forum using a variety of kit from different manufactures with a high degree of stability and predictability. It's almost certain that any problems you are having are with either set-up (most likely) or possibly compatibility (this shouldn't be the case if your dealer has given you good advice or you've done you research).

(2010-11-13 14:50)JGillies Wrote:  Linn designed and manufactured server. I would be the first in the queue for that.

Seems unlikely and in my view completely unnecessary. The server most likely to be used is a NAS, basically a small, networked computer with hard-disks on board or attached. There are many already available and I see no way Linn could compete on price and as they don't affect sound quality I suspect most would go for the one that offered best value for money. The most unstable/unreliable parts of a NAS are the OS/software/configuration all of which, to a greater or lesser degree, would be outside of Linn's control.

By the way if you are having specific problems and your dealer can't/won't help try searching the forums as there is lots of good advice on here. Failing that ask a question or two in the DS Troubleshooting" forum.


RE: Linn..an expensive disappointment? - tin ear - 2010-11-13 16:56

I am an old bugger for the world of technology (north of 60) but it is certain that if you have a level of technical expertise, it is easier to get LINN products up and going and to keep them current.

I appreciate the 3rd party software as it gives alternatives that a focused development organization might not even consider. In the world of Control for example, there are several robust MAC solutions including a KinskyDesktop product currently in testing. Chorus DS, Konductor and Songbook all take different approaches that each appeal to a different user.

As for the MAC experience I run a mixed environment but run Konfig, and manage my NAS from the MAC. Simply, it works - cleanly.

As for simplicity, I have a system that goes into standby when not in use and is available for my wife, (also north of 60) to use the LINN remote or and iPod to select a radio preset or select and play music. Again, simply, it works so we can listen to music when we want to. When I am feeling adventurous, I can and do download music and manage my library, but that does not interfere with the listening.

Our experience with our system is nothing short of a revolution as this is my first exposure to reference level audio as well.

The dealer is key but the Forums are also gold and LINN has more documentation online on the DS product than I have ever experienced for a technical product.

There is a mindset however. The DS is a very sophisticated single function computer, NOT a souped up CD player. Its capabilities now amaze and I look to an exciting future into my 7th decade. LINN has taken the anti Apple approach of providing Open Source alternatives and relying on specialists such as QNAP and RadioTime to do their job. They concentrate on building Audio Computers, among other things, and very well in my humble opinion. Big Grin

Alex


RE: Linn..an expensive disappointment? - JGillies - 2010-11-13 19:32

Thanks for you responses, as I said I probably was speaking out of turn.
To hear my system for the first time I bought SongBook for the Mac streaming music from iTunes. Straight away after downloading it crashed. Each time I would have to close SongBook down , power off the Sneaky and start again. So obviously my first venture was slightly frustrating. It just incensed me that I was having to rely on a download to operate an expensive piece of kit.
Naive? yes, should have done more homework. Recommendations for a NAS would be good, and 'tin ear', you are right ..I am applying to the Linn University for the beginners course.


RE: Linn..an expensive disappointment? - afewbeers - 2010-11-13 19:33

I do sympathise with the OP, I had a rough start with DS. I still think that the language and process for the uninitiated is complicated if you are totally unfamiliar with NAS and switches and networks etc. I don't actually think the Linn website is very helpful atall when you are starting out. It is extremely useful once you know what you're doing but you are right to point this out.

Forum members are extremely helpful and were able to get me going. I was sufficiently impressed enough to upgrade further to an ADS and like what it does. Computer networks are loathe some things but people seem happy enough to accept they have to become experts in this micky mouse technology. I am looking forward to the time when connectivity standards become simpler and more effective and we consumers can become users again and not engineers. Good luck and post your issues and you will soon be up and running.


RE: Linn..an expensive disappointment? - Imseti - 2010-11-13 20:31

A lot of people would agree with the OP. Ask a dealer who sells Linn AND Naim products what sways customers to Naim often. Naim software integration throughout the DS, the crummy poor design looks/build of Linn's previous Akurate & Majik range and until recently you had to have silver for the Klimax units.

With Linn, you have to pay a bunch of third party software people year after year for their products to use your DS whilst Linn just sit back and absolve themselves of responsibility. We are at the price mercy of these third party software companies to use Asset and proper rippers etc. Fees year after year.

It's almost a crime that the inferior sounding Naim products get a good look in because of the above points. Check it out with any dealer that sells Linn AND Naim.