Linn Forums

macrotech · 2012-04-28, 23:31

Several weeks to fix it, plus the time before Linn admitted there was a problem - that is absolutely ridiculous. I write software for a living. If it took me more than a few days to fix a problem like this I'd be out of a job.

shuttleman · 2012-05-01, 17:54

(2012-04-28 23:31)macrotech Wrote: Several weeks to fix it, plus the time before Linn admitted there was a problem - that is absolutely ridiculous. I write software for a living. If it took me more than a few days to fix a problem like this I'd be out of a job.

Below is a direct quote I received from Linn's Help line [colin].....

''Our engineers are working on this and will have the issue resolved for the next release of Kinsky. We cannot provide an accurate date for the next release of Kinsky.''

Must be a little more complicated to fix the problem with no fix date given.

macrotech · 2012-05-01, 22:31

I repeat that the time taken to fix this is absolutely ridiculous. It's now weeks - a new app could have been written from scratch in that time. Very poor service from Linn. If you charge premium prices you have to provide a premium service.

Visoflex · (This post was last modified: 2012-05-02 07:03 by Visoflex.)

(2012-05-01 22:31)macrotech Wrote: I repeat that the time taken to fix this is absolutely ridiculous. It's now weeks - a new app could have been written from scratch in that time. Very poor service from Linn. If you charge premium prices you have to provide a premium service.

I too am waiting (see signature) but perhaps the next release will be more than just a bug fix.....

macrotech · 2012-05-02, 08:41

(2012-05-02 06:57)Visoflex Wrote:
(2012-05-01 22:31)macrotech Wrote: I repeat that the time taken to fix this is absolutely ridiculous. It's now weeks - a new app could have been written from scratch in that time. Very poor service from Linn. If you charge premium prices you have to provide a premium service.

I too am waiting (see signature) but perhaps the next release will be more than just a bug fix.....

Perhaps it will, but the fix should have been released quickly. Plus there is nothing on the download pages or the News pages indicating to new downloaders that there could be problems if you are using the latest iOS, no recognition that there is an issue or a timescale to a fix. There has been a post on the forum but that's not good enough for the general user.

Whether they do or not, the evidence suggests that Linn just don't care about this or are even prepared to admit it, which is not the way to keep customers happy.

shuttleman · 2012-05-02, 17:09

(2012-05-02 08:41)macrotech Wrote:
(2012-05-02 06:57)Visoflex Wrote:
(2012-05-01 22:31)macrotech Wrote: I repeat that the time taken to fix this is absolutely ridiculous. It's now weeks - a new app could have been written from scratch in that time. Very poor service from Linn. If you charge premium prices you have to provide a premium service.

I too am waiting (see signature) but perhaps the next release will be more than just a bug fix.....

Perhaps it will, but the fix should have been released quickly. Plus there is nothing on the download pages or the News pages indicating to new downloaders that there could be problems if you are using the latest iOS, no recognition that there is an issue or a timescale to a fix. There has been a post on the forum but that's not good enough for the general user.

Whether they do or not, the evidence suggests that Linn just don't care about this or are even prepared to admit it, which is not the way to keep customers happy.

Kinsky iPad control point up and running. Hope this true for everyone. Thank you Linn.