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Another One To Watch Out For on The Auction Site
2017-09-18, 17:41 (This post was last modified: 2017-09-18 17:43 by sunbeamgls.)
Post: #1
Another One To Watch Out For on The Auction Site
I recently sold a perfectly good item on ebay and posted it off to the buyer's UK address.

Over a month later I got a complaint about a defective item and a photograph of the damaged item.
It turned out that the buyer had used a UK address then it had been forward from that address to an overseas address where it arrived damaged (according to the buyer it was damaged before despatch, but that was impossible because the ebay photos show all the damaged area as in perfect condition).

So watch out for this - I'm going to add a note to all my listings that the deal only covers the first mailing address and nothing beyond that point.

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2017-09-18, 17:44 (This post was last modified: 2017-09-18 17:45 by timster.)
Post: #2
RE: Another One To Watch Out For on The Auction Site
(2017-09-18 17:41)sunbeamgls Wrote:  I recently sold a perfectly good item on ebay and posted it off to the buyer's UK address.

Over a month later I got a complaint about a defective item and a photograph of the damaged item.
It turned out that the buyer had used a UK address then it had been forward from that address to an overseas address where it arrived damaged (according to the buyer).

So watch out for this - I'm going to add a note to all my listings that the deal only covers the first mailing address and nothing beyond that point.

Yet again something that eBay themselves should specify. I really don't trust their way of doing things, never had, never will thanks to this. Buying or selling - caveat emptor to me means don't risk it for high value items. Can't think the equivalent for selling - my Latin's not up to scratch!

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2017-09-18, 18:16 (This post was last modified: 2017-09-18 18:19 by CJ1045.)
Post: #3
RE: Another One To Watch Out For on The Auction Site
You are only liable for damage before it arrives at the Paypal delivery address in this case the UK one. If the parcel has been signed for by the UK receiver (normally a forwarding agent) then you are covered. Normally the forwarding agent will unpack the original parcel and pack it again with a load of other items the buyer has bought before onward shipping to where the buyer acutally lives - normally Asia. If you have proof of delivery to the UK address then you are sorted and ebay/Paypal would rule in your favour especially as there has been a major time lag.

ebay and Paypal do protect the sellers very well too but you have to make sure you send signed for. We send to shipping agents all the time.

One little aside supporting my comments above. We sent a £200 item to a buyer whose Paypal address was a garage on an industrial estate. The item was delivered and signed for. Buyer claimed it had not been delivered as signed for name was not him. He raised a case on Paypal. Paypal chased courier company who did next to nothing. Paypal refunded buyer but they ALSO REFUNDED US!!!!!


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2017-09-18, 21:20
Post: #4
RE: Another One To Watch Out For on The Auction Site
PayPal have confirmed my payment is secured, but I don't know what they've done at the buyer's end.

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